Frequently Asked Questions
Everything you need to know about our ethically handcrafted footwear and accessories.
Where are Poppy Barley products made?
Our products are ethically handcrafted in family-owned factories in Leon, Mexico, and Porto, Portugal, where we ensure fair wages and safe working conditions.
How do I determine my correct size?
We provide a comprehensive sizing guide on each product page. Since we offer various widths and extended sizing, we recommend measuring your foot length and referring to our specific brand conversion chart.
What is your return and exchange policy?
We offer returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned.
Do you offer international shipping?
Yes, we ship to customers across North America and select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location.
How should I care for my leather shoes?
To extend the life of your footwear, we recommend using a leather protector spray before your first wear and applying a high-quality leather conditioner every few months to prevent drying or cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment installments through Affirm.